Refund policy

Returns 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. 


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 


Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 4-5 business days. 


Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at support@theeasystitch.com


Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@theeasystitch.com


Shipping 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We are not responsible if the customer gave a wrong/incomplete address during placing his order. In this case, if goods successfully returned to The Easy Stitch distributor center, we are able to refund the order value and deduct $10.99 for shipping and handling to incorrect address. 


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